News for our Guests
Thank you for voting, thank you America.
IMPORTANT FOR OUR GUESTS:
ALERT: Effective Thursday, December 10 Alpine, Amador and El Doradoo Counties as part of the Greater Sacramento Region will be formally placed under the California Department of Public Health Regional Stay-At-Home Order. The order is a minimum of three weeks and we will not be taking reservations during this time.
We are able to abide by CDC Cleaning Guidelines and offer our guests the best possible experience available. Please bring your own masks and gloves however we will also have a supply available with hand sanitizers in each property. You must sign an acknowledgement of COVID-19 Advisory and Declaration before coming to our properties. If you are known to be sick please stay home. If you develope symptoms during or after your visit, you must let us know. We are taking every precaution to keep our staff and our guests healthy. Thank you and let's be safe. Wear your masks when you are in public please.
We have a new travel insurance company providing a CANCEL FOR ANY REASON policy. You may book a property and cancel 60 days prior to occupancy and get a full refund less $140 administrative fee. However, you should absolutely get travel insurance. There are two types available. Please call us for all the details so you can be assured your vacation is protected. We want you, the homeowner and our business to win with this plan.
Pyramid Peak Properties completely understands this is a very challenging time and want the best for our customers. Your team at Pyramid Peak Properties is your trusted and realiable manager.
Coronavirus: A PPP Guide For Travelers
A Letter from Kirkwood Mountain Resort's General Manger
With Opening Day tomorrow, I wanted to share the latest operational plans specific for Kirkwood this winter. I would have preferred to communicate more in advance, but in true 2020 fashion after waiting for some time we received California Ski Area Guidance on Tuesday evening. We needed to ensure our plans and the guidance matched up as we prepare for opening. The good news is the vast majority of our plans met or exceed the state guidelines requiring only minor adjustments.
This email is intended to provide you with an overview of the guest experience at Kirkwood this winter. Please know this is not meant to be all encompassing and our goal is to provide the most impactful guest information. You can access more information at Kirkwood.com.
- As a reminder, face coverings will be required to access the mountain, in all indoor spaces, in any line, on chairlifts, and whenever you are unable to maintain physical distance.
- Reservations are required for mountain access. Please do not come to the resort without securing a reservation.
- While we have limited terrain, certain days may show reservations are full. Guests are encouraged to check regularly for cancelations and will be able to book online day-of if cancelations are made.
- We will monitor no show and cancelations as we get into the season to ensure there is not abuse.
- For your safety, all transactions will be cashless. This includes at our hotels, restaurants, General Store, Ski and Ride School, and all other points of sale.
Kirkwood Guest Experience 2020-2021
- Opening day is scheduled for Friday, Dec. 4 and our closing day is set for Sunday, April 4
- Week-of-Reservations will opened for pass holders on Wednesday, Dec. 2 at 1 p.m. PST
- Kirkwood will open with more than 187 acres of beginner, intermediate and expert terrain via:
- Solitude (Chair 5)
- Providing access to: Lower Zachary, Mokelumne, Lower Monte Wolfe, Outlaw and Lower Olympic
- TC Express (Chair 7)
- Providing access to: Free ‘N’ Easy, Hole ‘N’ Wall, Home Run, Janes Jaunt, Up ‘N’ Over, and Squirrel Ridge
- Bunny (Chair 9)
- Providing access to: Funny Bunny, Graduation and School Run
- Wonder Carpet
- For ski and ride school guests only
- Solitude (Chair 5)
- Chairlifts will open at 9 a.m. and guests will be able to enjoy the mountain until 4 p.m.
- We will follow our historical practice to open as many lifts and as much terrain as soon as possible to allow for the amazing mountain experience our guests have come to expect – we are looking forward to skiing all 2300 acres!
Parking and Transportation
Community members will notice many changes to our operation that are all done to create as safe an experience as possible for both our community and employees alike. Below is a brief overview of what steps we’ve implemented per federal, state and local guidance, to maintain a safe experience while still providing a high level of service to our valued community members:
- Face mask must be worn properly at all times, and are required to board, and while riding courtesy shuttle & jitney trailer.
- Passenger must, to the maximum extent feasible, maintain social distancing from everyone that is not within their household. Riders are encouraged to seat the vehicle from rear to front.
- Hand Sanitizer will be made available for passengers.
- Absolutely no food or drink to be consumed while on board a vehicle.
- Vehicles will go out of service after every route(one full loop around the valley) for cleaning and sanitization. This will result in extended pick-up times; planning ahead is highly encouraged.
- Door-front homeowner pick-up will be provided as able, however extended pick-up times are to be expected, due to reduced occupancy. Planning ahead is advised.
- Vehicle windows will be left open at all times when safely able, to provide maximum fresh air flow and circulation
- Additional staff is continuing to be hired and trained in order to assist guests at shuttle stops, and also assist with vehicle cleaning.
Base Area Operations
- Access to lockers will be limited this winter, guests are encouraged to utilize their homes, lodging or personal vehicles to put on gear and store non-valuable items
Food and Beverage
- Food options in quick-service restaurants will be limited this season, with a handful of ready-to-go options and no ability for custom or special orders
- We will not operate any full-service bars, on or off the mountain; Packaged beer and wine will be sold
- Mountain dining options this season will include:
- Timber Creek
- 8 a.m. - 4 p.m., 7 days a week
- Monte Wolfes
- 8 a.m. - 4 p.m., 7 days a week
- General Store
- 7 a.m. - 7 p.m., 7 days a week beginning on 12/3
- Sunrise Grill (terrain dependent)
- Cornice Pizza, Wall Bar and Outback Grill will be closed to start the season until we are able to hire and train staff and/or the terrain allows us to open.
- Please note that the Kirkwood Inn & Saloon and K-Bar will not operate this season
- Timber Creek
- We will monitor capacity in our facilities to ensure we are in compliance with public health orders.
- Guests will not be allowed to camp out for the day in any of our facilities (Red Cliffs, Timber Creek, Monte Wolfes, etc.). Priority will be given to dining guests and limited to 45 mins.
- Dining operations in both Alpine and Amador will follow Red Tier guidance with 25% occupancy or 100 people, whichever is fewer, indoors
- There will be no day-of lift ticket purchases available at any Kirkwood ticket window/office; guests must pre-purchase online or via phone
Ski and Ride Programs
- Private ski and ride school lessons only will be available to start and must be reserved in advance
- JETS reservations are now closed
- The Kirkwood Cross Country and Snowshoe Center will be open when conditions allow with no reservations required
- The best way to find updated information is online at https://www.kirkwood.com/explore-the-resort/activities-and-events/cross-country.aspx
- Kirkwood Mountain Sports Retail and both Village and Timber Creek Rentals will be operating with reduced capacity
- The Kirkwood Demo Center will not be operating. However, demo equipment will be available inside Village Rentals.
I appreciate all the work that are team has done over the last several months to prioritize guest and employee safety and preparing to have a great ski season. Please help us by adhering to the new requirements during this unique season so we have the best chance to have a safe and full season!
I look forward to seeing you on the hill,
Vice President & General Manager
Kirkwood Mountain Resort/Vail Resorts Inc.
Notice to our guests who are asking for refunds:
During these unsettled times of COVID-19 and the anticipated resurgence we want you to know we very much appreciate your business and desire to come to the mountains.
We understand there is conflicting messaging with ski resorts able to operate and the travel for outdoor recreation. It’s certainly confusing and you ultimately make your individual choice to keep us all as safe as possible.
Because we have gone through this drill before and knew it was going to be a future problem, Pyramid Peak Properties changed insurance providers to Rental Guardian (Play Travel) and offers two kinds of trip cancellation and travel protection to every guest. Cancel For Any Reason includes travel protection for COVID related cancellations. Even guests booking on third-party sites were offered insurance through our microsite.
There will be no refunds and our cancellation policy holds true. We will take your information and request and get back to you soon.
Thank you for understanding this position so both the guest and the owner are afforded the best consideration possible.
In response to evolving concerns and questions over travel, we would like to provide some clear guidelines for our current and potential customers. We encourage you to stay updated on current information from the Center of Disease Control (CDC) and World Health Organization (WHO). We encourage you to keep updated, as we will be applying their recommendations to your Kirkwood and South Lake Tahoe Travel concerns.Local El Dorado County Data Here
California COVID-19 Roadmap Here
CDC Main WebSite Here
CDC Traveler's Website Here
CDC Mitigation Stratagies Here
WHO Website Here
Planning Your Visit With Us…
We look forward to work together to accomodate you and your family to a well deserved vacation away from home. We hope soon there will be vaccines available and this virus will see it's peak soon. Please be mindful of spreading the virus even though you do not have symptoms. A surge in cases leads to uncertainty. Most importantly we need to keep our elderly, compromised and caregivers safe. Our lives will be normal again and we hope the best for all our guests and friends.
We can travel freely, here are some reasons to feel more comfortable:
- Get out of the city, come to the mountains, work and play remotely far away from a dense population.
- Take advantage of our low season and midweek family rates.
- Mountain resorts are a distributed form of vacation even when the resorts are closed.
- Terrain, trails/hiking, and homes are all dispersed.
- Sharing time and space with a close group of friends and family is less risky than large events or traveling to areas with many tourists in a tight space.
- Your out of school kids need activity and a change of scenary where they can take in the great outdoors.
- We are NOT a hotel, even our condominium properties are larger with less units per building.
- We are most visited by driving, versus flight or bus. Thus, allowing each group to gauge their own risk.
- Each property is cleaned right after each rental. Linens are professionally washed. Common touch points and surfaces are actively disinfected. We are following COVID guidelines.
- Coronavirus studies show that the virus persists for a matter of hours. This is good for you, as vacation rentals are often several days between turnover. We are purposefully making sure we have time between rentals. This means there will be no early or late check in/outs as well.
- What can you do to help yourself and others around you?
- Stay home if you have a fever, cough, shortness of breath or any other cold or flu-like symptom.
- Stay home if you are over 65 years old, or those with weakened immune systems or chronic illness like lung disease, heart disease, diabetes or cancer.
- Washing your hands frequently with soap and water for at least 20 seconds. If soap and water aren’t available, use an alcohol-based hand sanitizer.
- Avoiding touching your eyes, nose, and mouth with unwashed hands.
- Avoiding close contact with anyone. Maintain distance of at least 6 feet.
- Cleaning and disinfecting frequently touched objects and surfaces. Wipe down hard surfaces periodically.
- Covering your mouth and nose with a tissue or your elbow when you cough or sneeze.
- Please remember that masks are required when in public. It's only common sense if we want the ability to travel.
As a guest of Pyramid Peak Properties you will experience complete satisfaction from start to finish. We have convenient online vacation rental searches and online booking with your Visa, MC or Discover card. You can also speak with one of our friendly, knowledgeable reservation agents to help you find the perfect fit for you and your family at 888.503.2588. When you choose Pyramid Peak Properties you will find personal service with a passion for our business! There is not a place quite like South Lake Tahoe, Fallen Leaf Lake, and Kirkwood. We look forward to serving you!