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Guest Policy Information and Terms of UseEmergency Information All emergency FIRE, POLICE & MEDICAL needs: Call 911 Office Hours Our regular business hours are: Monday thru Friday 8:00 a.m. to 5:00 p.m. Saturday & Sunday - On call Contact Information Direct line: #530-573-1888 - Cell #775-220-0329 Reservations A 50% deposit is required to confirm your reservation. The balance of the rental is due 30 days prior to occupancy. We will automatically charge your same credit card for the remaining amount at that time. We gladly accept Visa, MasterCard and Discover credit cards. Confirmation On receipt of your payment, we will send confirmation of your reservation to you by email or fax. We will include directions to the property as well as check-in procedures upon final payment. Cancellation, Refunds and Vacation
Rental Insurance All funds received are retained and non-refundable until unit is re-rented at same rate
and time period less a $140 administrative fee. If un-rented, monies received are non-refundable whether it be the 50%
deposit or entire amount if within the 30 days of occupancy. There are no refunds for poor snow conditions, severe
weather, late arrivals, early departures, travel conditions, road closures,
allergies, health or medical issues, utility or water outages, construction at
neighboring properties, war, terrorism or acts of God. We strongly urge you to
obtain the optional Vacation Rental Travel Insurance, which will protect your
vacation investment if you must cancel for many unforeseen reasons such as
illness, poor traveling weather, injuries or accidents, or involuntary termination
of employment. Additional benefits include medical assistance while on
vacation, reimbursement for lost or delayed baggage, and identity theft
resolution. Check-In / Check-out Check in time is 4 p.m. (earlier if posted) Check out time is 11 a.m. A lockbox is located near the door. To open lockbox, press down bottom "Clear" button on faceplate first, then enter code, then press down top "Open" button and the key is behind the faceplate. Please either strip or leave beds unmade if used. Please place key back in lockbox when leaving. Your lockbox code will be given to you prior to occupancy. Please set temperature to 55 degrees upon leaving to save on energy and prevent freezing. Parking Parking is limited to the acceptable number of cars listed on the property description and no more as the owner has to be compliant with the permitting requirements. There is no parking on the street for any reason. House Rules Please read the House Rules located in your home for particular considerations specific to property. In general, no loud parties or activities are permitted on location. The premises are for the sole use as a personal vacation residence by not more than the listed maximum persons allowed. No alterations of property including but not limited to moving furniture, painting, adding or changing locks, placing signs, displays or exhibits, using screws, nails or adhesives. Alcohol/Drugs No
drinking of alcoholic beverages by persons under the legal age of twenty-one
(21) is allowed on rental properties. If Guests are arrested for underage
drinking at rental properties or if agents observe guests under the legal age
of twenty-one (21) drinking alcoholic beverages, agents reserve the right to
terminate this Agreement and evict guests with no refund or rebate. Illegal drug use is strictly
prohibited and prosecuted to the fullest extent of the law. No Pets Pets are not allowed except for authorized properties. If an unauthorized pet is on the premises occupant is responsible for all damage caused by the pet and will forfeit entire security deposit. Occupant, authorized guests, pet(s) may be required to immediately leave the premises and is in breach of this agreement. No Smoking No smoking is allowed on premises. If smoking does occur occupant is responsible for all damage caused by the smoking including, but not limited to stains, burns, odors and removal of debris and will forfeit entire security deposit. Occupant, authorized guests may be required to immediately leave the premises and is in breach of this agreement. Snow Removal In consideration for snow removal operators, we appreciate your
understanding and patience. Please remove your vehicle from the driveway to
facilitate snow removal. If you leave cars unattended, the operator may not be
able to remove snow from the driveway. If necessary, you will find a shovel in
the garage. There is no parking on the street for any reason. Housekeeping Your paid reservation includes a charge for cleaning the home on your departure. All we ask is that you bag and dispose all trash in an appropriate receptacle, wash and put away the pots and pans, and start the dishwasher. Please strip or leave beds unmade if used. Our housekeeping crews will handle it from there unless there is excessive trash and additional cleanup beyond normal use. There will be an additional charge of $100 minimum if we deem necessary in order to get the property back in shape for rental due to excessive cleaning requirements. It is to our sole discretion as to how much will be charged to your credit card. Trash No trash is allowed to be left outside. If a food source (trash, coolers etc.) is left outside, bears will come. One bear incident will lead to recurring incidents. It is necessary to lock trash in the metal Bear Box or designated trash dumpsters to alleviate the abuse of our wildlife. Thank you in advance for your consideration. Cable TV/Satellite Service Rental
properties are individually owned and agents cannot guarantee TV channel
availability. Rental properties do not necessarily offer premium packages,
i.e., Movie Channels, Sports Channels, Pay Per View, etc. Agents cannot under
any circumstance activate premium channels. NO EXCEPTIONS! NO REFUNDS OR
REBATES will be offered. Hot Tubs Guests
may not add any objects or chemicals to hot tubs. Guests agree to pay not less
than $100, if hot tub has
been compromised in such a manner that results in cleaning services being
delayed or excessive. Hot tubs have been cleaned prior to guests arrival.
Guests understand that hot tub usage is at their own risk and will not hold
Agent or Property Owner responsible for any injury. It is absolutely
forbidden and extremely dangerous for children to be in the hot tub without a
responsible adult. Guests must turn off hot tub jets and close the hot tub
cover when not in use to avoid excessive water evaporation and damage to
operating components. The hot tub breaker box switch must always be left on to
allow continuous water circulation and filtration. Linens, Towels and Household
Supplies Blankets, bed linens and a set of towels for each maximum allowed guest will be supplied. We do not provide beach towels. The kitchen is well equipped for meal preparation and serving. You can expect to find sufficient dishes, glasses, mugs, silverware and serving dishes. There will be enough soaps, toilet paper, paper towels and trash bags to get you started, but you may need to buy more depending on your usage. Care of the Home Your rental property is owned by a private individual. The owner makes
their home available for your use, hoping that you will enjoy the home as they
do. The owner's expenses of purchasing and maintaining the home are numerous
and considerable; mortgage, property taxes insurance, utilities, association
dues, repairs, management and more. Your rental payment does not cover these
costs completely, it only partially offsets them. Nearly all owners are "out-of-pocket" to cover their total expense. We tell you this so that you may
understand the importance of caring for the home as if it were your own. Please
take adequate care to avoid needless damage to the home and its furnishings.
Please be conscientious about energy usage and avoid running heat
unnecessarily, leaving on lights or windows open. Your cooperation will help us
keep our vacation rentals available and affordable. Security Deposit Protection Fee This Security Deposit Protection plan covers unintentional damages to the rental unit interior that occur during your stay, provided they are disclosed to management prior to check-out. The policy will pay a maximum benefit of $3,000. Any damages that exceed $3,000 will be charged to the credit card on file. If, during your stay at one of our Rental Properties, an Insured Person causes any damage to real or personal property of the unit as a result of inadvertent acts or omissions, the Insurer will reimburse the Insured for the cost of repair or replacement of such property up to a maximum benefit of $3,000. Certain terms and conditions apply. Full details of the Security Deposit Protection coverage are contained in the Certificate of Insurance or Insurance Policy. The Security Deposit Protection can be purchased up to, and including at, check-in. By submitting payment for this plan, you authorize and request CSA Travel Protection and Insurance Services to pay directly Pyramid Peak Properties any amount payable under the terms and conditions of the Security Deposit Protection. Please contact Pyramid Peak Properties directly if you do not wish to participate in this plan or assignment. In such case, a $3,000 hold will be placed on your credit card until departure inspection is secure. Personal Property and Injury Occupant's or guests' personal property, including vehicles, are not
insured by owner or, if applicable, HOA, against loss or damage due to fire,
theft, vandalism, rain, water, criminal or negligent acts of others, or any
other cause. Owner does not insure against personal injury to occupant, guests
or licensees due to any reason other than the condition of the premises. Occupant
agrees to indemnify, defend and hold harmless owner and owner's representative
from all claims, disputes, litigation, judgments, costs and attorney fees
resulting from loss, damage or injury to occupant, occupant's guests or
licensees or their personal property. Termination by Owner/Substitutions Agents
strive to comply with all reservation requests for specific vacation
properties. However, due to ownership changes, properties being removed
from rental use, mechanical problems, or other unforeseen circumstances outside
of Agent's control, Agents cannot absolutely guarantee a specific
property. Agents reserve the right to change property unit assignment to
a comparable property without liability within a reasonable time frame should
rental property become unavailable. A comparable property will have
similar or better value, accommodations, function, unit amenities, or size as
determined by the Company. No refunds will be offered when comparable
properties are available. Should Guest decline the comparable property, Guest
may reschedule or change their reservation to another available date and
property at the published rates but no refunds will be offered. If comparable
properties are not available, Guests will have the option of selecting from any
other available properties for their reservation dates and pay or receive a
refund of the difference in the total cost or may choose to receive a full
refund minus a $50 processing fee under the parameters of this
agreement. Acceptance of Agreement and Credit Card Use Your acknowledgment: By providing my credit card number as a guarantee. I agree to pay all rent and
associated fees, accept all terms of this agreement and accept all liability
for any damage not covered by the Security Deposit Protection Fee during the term of my lease with Agent. If I fail to do so I
understand that these costs will be charged to my credit card and all credit
card sales are final. Agent is not required to notify guest when charging
credit card for damages or other charges as applicable under the terms of this
agreement. |
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